Refund Policy

A Legal Disclaimer

Refund Policy for Jolly and Pine

Effective Date: 1st November 2024

At Jolly and Pine, we aim to provide our customers with the highest quality Christmas trees and holiday products. If, however, you are not fully satisfied with your purchase, this policy outlines your options for a refund or replacement.

1. Refund Eligibility

1.1 Order Cancellations  
- Orders may be canceled up to 48 hours before the scheduled delivery date for a full refund.
- Cancellations made within 48 hours of delivery are non-refundable.

1.2 Tree and Product Satisfaction Guarantee
We guarantee the quality of our trees and products. If you are not satisfied with your purchase, you may request a refund or replacement within 24 hours of delivery.

1.3 Exceptions
Refunds or replacements will not be provided for:
- Issues resulting from improper care of the tree (care instructions are provided with each purchase).
- Changes in preference after delivery.

2. Return and Refund Process

2.1 Initiating a Refund  
To request a refund or replacement, please contact us within 24 hours of receiving your order at [contact email or phone number] and provide:
- Your order number
- A description of the issue
- Photos of the product, if applicable

2.2 **Inspection and Approval**  
Once we receive your request, we will review it within 1-2 business days. If approved, we will either:
- Arrange for a replacement of the product, or
- Issue a refund to your original payment method

2.3 Processing Time  
Refunds will be processed within 5-7 business days of approval. Depending on your payment provider, it may take additional time for funds to reflect in your account.

3. Delivery Fees

Delivery fees are non-refundable, except in cases where the product was damaged or incorrect due to our error.

4. Replacements

In cases where a replacement is requested and approved, we will make arrangements to deliver a replacement product as soon as possible, at no additional cost to you.

5. Contact Us

If you have any questions or need assistance with your refund, please contact our customer support team:

Email: christmas@jollyandpine.com
Phone: 07891377180  
Address: 120 Wandsworth Bridge Road, London

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Thank you for choosing Jolly and Pine. We are dedicated to ensuring your holiday experience is joyful and satisfying.